Privacy Policy

1. Information We Collect

Personal Information

• Full name
• Company name
• Service or fleet location address
• Email address
• Phone number
• Vehicle, trailer, or equipment information related to repair requests

Service Information

• Service requests and appointment details
• Fleet or unit identifiers you provide
• Repair history related to jobs we perform
• Support and customer-service records

Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• Website interaction data

Communication Information

If you contact us through email, forms, phone, WhatsApp, social media, or messaging platforms, we may retain those communications for support and training purposes.

2. How We Use Your Information

We use your information to:

• Respond to service and booking requests
• Schedule appointments and coordinate mobile or shop repairs
• Provide customer support and technical assistance
• Improve our services and website experience
• Send confirmations, reminders, and service updates
• Prevent fraud, unauthorized access, or misuse
• Comply with legal obligations

We may also use your information to send promotional or educational communications related to our services. You may opt out of marketing emails at any time.

3. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary to operate our business, including:

• Form and booking providers (for example Formspree or Calendly)
• Hosting and website infrastructure providers
• Communications platforms (email, phone, WhatsApp)
• Marketing or analytics platforms
• Service partners assisting with repairs when needed

We may also disclose information:

• When required by law
• To comply with legal processes
• To protect our rights, customers, or business operations
• In connection with a business merger, acquisition, or asset sale

4. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic
• Enhance user experience
• Support marketing and advertising efforts

5. Third-Party Booking and Contact Tools

Our website may embed or link to third-party tools for appointment scheduling and contact forms. Those providers process information you submit according to their own privacy policies. We use that information only to respond to your request and provide service.

6. Data Security

We implement commercially reasonable safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

7. Retention of Information

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Maintain business and tax records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

8. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• Accessing your personal data
• Correcting inaccurate information
• Requesting deletion of your data
• Opting out of marketing communications
• Requesting information about data collection practices

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.

10. Children's Privacy

Our services are intended for business and professional use and are not directed toward children under 13 years of age. We do not knowingly collect personal information from children.

11. International Users

If you access our services from outside the United States, you understand that your information may be transferred to and processed in the United States.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will become effective immediately upon posting on our website.

13. Contact Information

WISEN TRUCK AND TRAILER REPAIR (WisenRepair)

Email: [email protected]

Phone: 330-236-9165